Not sure what is broken? Just describe it.

The hardest part of asking for help is often the feeling that you should be able to diagnose it first. You should not, and you do not need to. Send the URL and describe what you are seeing in whatever words you have. "It was fine yesterday and now it is blank" is a genuinely useful starting point. Working out what it actually is happens on our side, and it costs nothing.

Stop changing things. The most valuable thing you can give us is an accurate picture of what happened, and every extra change blurs it. Write down what you did immediately before it broke: a plugin update, a theme change, a snippet you pasted, a hosting setting you touched. Do not deactivate plugins at random, do not restore a backup yet, and do not paste fixes from a forum. Then send the URL and that list. Nine times out of ten the last thing you changed is the thing that broke it, and that one sentence saves an hour of investigation.

A broken WordPress site is rarely made worse by waiting an hour. It is very often made worse by the repair attempt. Restoring the wrong backup can silently discard days of orders. Bulk-deactivating plugins can lose settings that were never stored anywhere else. Editing core files leaves damage that outlives the original fault. Worse, each of these destroys the evidence, the error logs and the file timestamps, that would have found the cause quickly. We have been called in to fix the fix more often than to fix the original problem.

A white screen is not a problem, it is a symptom. So is a slow page, and so is a checkout that hangs. Clearing a cache or raising a memory limit can make a symptom vanish for a week, which feels like a fix and is not one. It returns, usually at a worse moment. We look for what actually caused it, because a cause you have understood is a problem that stays solved, and a symptom you have suppressed is a problem you have scheduled for later.

It means a person looks at your site and tells you what is wrong with it, at no cost and with no obligation. It is not an automated scan, and it is not a sales call with a report attached. If the answer turns out to be something you can fix yourself in two minutes, we will tell you that and you will owe us nothing. We would rather be the people who gave you a straight answer than the people who turned a small question into an invoice.

Hourly billing puts you and us on opposite sides. It rewards slow work, it makes the final cost unknowable at the moment you have to approve it, and it means the diagnostic time alone can run into real money before anything is actually repaired. We quote a fixed price after the diagnosis, so you see the number before you commit to it. If the work takes longer than we estimated, that is our problem and not your invoice.

You do not pay. If we quote a fix and cannot deliver it within the scope we agreed, there is no invoice. That is in the engagement terms we send before work starts, not just a line of marketing on a web page. It is also why we diagnose properly before quoting rather than after. We would rather turn down work we cannot do than take money for it.

A WordPress and WooCommerce specialist based in Oslo, working with businesses across Europe, with more than twelve years of hands-on work behind us. Fixing and maintaining sites is not a side offering here, it is the entire business. You will not be routed through a ticket queue to a generalist who has never seen your error before. Whatever you are looking at, there is a fair chance we have seen it.